Mura - Privacy Policy

Last updated: January 8, 2025

When you use the game Mura: the NeighborBuilder (hereinafter the “Game”), we collect personal data about you.

The purpose of this policy is to inform you about the ways in which we process this data in accordance with Regulation (EU) 2016/679 of April 27, 2016 on the protection of individuals with regard to both the processing of personal data and the free movement of such data (hereinafter the “GDPR”).

1. Who is the data controller?

The data controller is Mura development team (hereinafter “We” or “Us”).

2. What data do we collect?

Personal data is data that makes it possible to identify an individual directly or by cross-checking with other data.

On the Application, we collect data that falls into the following categories:

Server data (your server name and id in Discord);
Login data (your user_id and user_name in Discord);
Data of your actions via the Game interfaces;
Data relating to your purchase history in the Game.
Data relating to your feedback and bug reports via our Google Forms;

We are not collecting:

Messages content
Your credit card data which is not stored with us but with our partner (Stripe)

3. On what legal basis, for what purpose and for how long do we keep your personal data?

To provide the Game services you have requested and to manage your account within the Game:
- Legal basis: Fulfilment of our contractual obligations.
- Data retention period: Your data is kept for so long as your account is active. In addition, your data (your purchase history) may be archived for evidence purposes. To delete your account, you may contact the development team at contact@mura-game.com.
To improve the Game, through data analysis, identifying usage trends, solving bugs and addressing loopholes in the Game:
- Legal basis: Legitimate interest in improving our services and ensuring the security of our platform. We have balanced these interests against your rights and freedoms.
  - Data retention period: YYour data is kept as long as your account is active. To erase your data, you may contact the development team at contact@mura-game.com.

4. Who are the recipients of your data?

Will have access to your personal data:

Our development staff;
Other services:
- Mixpanel - Analytics Provider:
  - Data used for analytics purposes is stored with Mixpanel, with servers located in the United States. We have ensured that this provider complies with GDPR by implementing standard contractual clauses and other appropriate safeguards.
  - https://eu.mixpanel.com/
- Hostinger - Hosting Provider
  - Our primary data storage is with Hostinger, whose servers are located in France. This provider ensures compliance with GDPR requirements for data security and protection.
  - https://www.hostinger.com/
- Stripe - Payment Processor:
  - Payment-related data is processed and stored by Stripe
  - https://stripe.com/
Where applicable: public and private bodies, exclusively to meet our legal obligations.

5. Is your data likely to be transferred outside the European Union?

Your data is kept and stored for the duration of the processing on the servers of the companies Lecourt Esteban & Gibert Marie, located in France, Europe.

As part of the tools we use (see Section on recipients concerning our subcontractors), your data may be transferred outside the European Union. The transfer of your data in this context is secured by means of the following tools:

either this data is transferred to a country that has been deemed to offer an adequate level of protection by a decision of the European Commission;
either we have entered into a specific contract with our subcontractors governing the transfer of your data outside the European Union, on the basis of the standard contractual clauses between a controller and a processor approved by the European Commission;
or we use the appropriate safeguards provided by the applicable regulations.

6. What are your rights over your data?

You have the following rights with regard to your personal data:

Right of information: this is precisely why we have drawn up this policy. This right is provided for in Articles 13 and 14 of the GDPR.
Right of access: you have the right to access all your personal data at any time, pursuant to Article 15 of the GDPR.
Right to rectification: you have the right to obtain the rectification of your inaccurate, incomplete, or obsolete personal data at any time in accordance with Article 16 of the GDPR.
Right to restriction: you have the right to obtain restriction of processing of your personal data in certain cases defined in Article 18 of the GDPR.
Right to erasure: you have the right to demand that your personal data be erased, and to prohibit any future collection of said data for the reasons set out in Article 17 of the GDPR.
Right to lodge a complaint with a competent supervisory authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a violation of the applicable texts. (Article 77 of the GDPR)
Right to define guidelines relating to the storage, erasure, and communication of your personal data after your death, in accordance with Article 40-1 of the loi informatique et libertés (i.e., the French data protection act, in its version before June 1, 2019).
Right to withdraw your consent at any time: as for purposes based on consent, Article 7 of the GDPR provides that you may withdraw your consent at any time. This withdrawal will not call into question the lawfulness of the processing carried out before the withdrawal.
Right to data portability: under certain conditions specified in Article 20 of the GDPR, you have the right to receive the personal data you have given us in a standard machine-readable format and to demand their transfer to the recipient of your choice.
Right to object: under Article 21 of the GDPR, you have the right to object to the processing of your personal data. Please note, however, that we may continue to process them despite this opposition, for legitimate reasons or for the defense of legal rights.

You may exercise these rights by writing to us at the contact information provided below. On this occasion, we may ask you to provide us with additional information or documents to prove your identity.

7. Data contact point

Email: contact@mura-game.com

Discord: Join Us

8. Modifications

We may modify this policy at any time, in particular in order to comply with any regulatory, jurisprudential, editorial or technical developments. These modifications will apply on the effective date of the modified version. You are therefore advised to regularly check the latest version of this policy. Nonetheless, we will keep you informed of any material change to this privacy policy.